What do you need to build your courage & confidence? Hi Reader, Last week, I worked with a group of employee reps going through a difficult period of redundancy. When they came on the call, they seemed initially to be quite angry and aggressive. They asked questions like, "how are we legally protected?" "how are you qualified to train us?" "how do we stop management from making this change?" But as we worked through the training, the tone started to shift. The questions started to morph into...